We would rather answer a question before you order than process a return afterwards. Genuinely — a $400 piece of equipment going back costs us far more than the time it takes to reply.
Ask before you buy
The questions we are best at are the ones about fit. If you tell us:
- your ceiling height, measured to the lowest fixture
- the floor — concrete slab, timber joists, upstairs flat
- who else is in the building and when they sleep
- what you are training for
…we can usually tell you in one reply which of two products is right, or that neither is, or that you should spend the money on something else entirely.
help@ironhaus.example — we answer within one business day, and usually much faster.
Existing orders
Include your order number. Tracking, delivery dates and returns are all handled by email; see shipping & returns for the policy, and warranty for claims.
What we will not do
We will not give you training programming, injury advice or medical guidance. We sell equipment and we know it well; a physiotherapist or a coach is the right person for the rest, and we will say so rather than guess.